jaya11 Terms and Conditions

General Introduction

These terms and conditions ("Terms") apply to the use of the jaya11 platform and all its services. jaya11 is an online gaming and betting platform operated for players in Bangladesh. By using the platform, you confirm that you have fully read, understood, and agreed to comply with these Terms.

jaya11 reserves the right to amend these Terms at any time. Any updated Terms will take effect as soon as they are published on the website. Users are advised to review this page regularly.

Key Definitions

The following terms used in these Terms have the meanings set out below:

• "Platform" means the jaya11.cam website and all associated services.
• "User" or "Member" means any person who has registered on jaya11 or is using the platform.
• "Account" means the personal gaming account of each member.
• "Balance" means the total amount of funds held in an account.
• "Bonus" means additional funds provided as a promotional offer.
• "Wager" or "Bet" means the amount of money placed to participate in a game or event.
• "Wagering Requirement" means the condition requiring a specified amount to be wagered before a bonus can be withdrawn.

Age and Eligibility Requirements

To open an account and use the services on jaya11, you must meet the following requirements:

• You must be at least 21 years of age. This platform is operated for persons aged 21 and above only.
• You must provide your true identity and accurate information.
• You must have a valid email address and mobile number.
• Each person may open only one account. If a person holds multiple accounts, they will be closed.
• It is entirely the user's responsibility to comply with applicable local laws and regulations.

Registration Process

You must provide accurate and complete information at the time of registration. The information required in the registration form includes: full name, date of birth, email address, and mobile number. As part of the account verification process, you may be asked to submit identity verification documents.

If any information provided at registration changes, jaya11 must be notified immediately. jaya11 will not be responsible for any issues arising from outdated or incorrect information.

Password and Security

It is your own responsibility to maintain the security of your account. Keep your login credentials (username and password) confidential and do not share them with any third party. Use a strong password and change it regularly.

• Any unauthorised access to your account must be reported immediately.
• Transferring or selling your account to another person is prohibited.
• Always log out after using a public or shared device.
• You should use jaya11's two-factor authentication to protect your account.

KYC Verification

jaya11 follows the "Know Your Customer" (KYC) policy in line with international standards. Identity verification may be required before processing a withdrawal or for transactions above a certain amount. Documents that may be required for verification include:

• Copy of National ID (NID) or passport
• Recent utility bill or bank statement (for address verification)
• Proof of payment method verification (bKash / Nagad / Rocket account details)

jaya11 reserves the right to hold withdrawals until KYC verification is completed.

Welcome Bonus Terms

jaya11 offers a welcome bonus for new members. A 100% bonus on the first deposit is available, up to a maximum of ৳15,000. The following terms must be met to receive and use this bonus:

• The bonus applies only to the first deposit of a new account.
• To withdraw the bonus, the total of the deposit and bonus combined must be wagered 25 times.
• Example: deposit ৳1,000 and receive ৳1,000 bonus — total balance ৳2,000.
• Example: deposit ৳32,000 and receive a maximum bonus of ৳15,000 — total balance ৳47,000.
• If bonus abuse or fraud is found, the bonus will be cancelled.

VIP Program and Cashback

The jaya11 VIP program has 5 tiers, with weekly cashback available at each tier. Based on your gaming activity, you can advance to higher tiers:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback
• Diamond: up to 1.5% weekly cashback

jaya11 reserves the right to change the terms of the VIP program at any time. Cashback is credited to the account at a set time each week.

General Promotion Policy

• Each promotion has its own terms and conditions, which are published alongside the offer.
• Participating in a promotion more than once is prohibited unless explicitly permitted.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met.
• jaya11 may cancel or modify any bonus or promotion at its discretion.
• Breaching promotion terms may result in the bonus being cancelled and the account being suspended.

Fair Play and RNG

jaya11 is committed to ensuring a fair and transparent gaming environment. All our games are powered by industry-leading providers — Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming and Ezugi — and are tested by third parties.

• A Random Number Generator (RNG) is used in all slots and table games to ensure unbiased outcomes.
• Live casino games are operated by professional dealers and broadcast in real time.
• There is no manipulation or bias in game results — fair play is our core principle.
• If a game is left incomplete due to a technical error, jaya11 will make a decision based on the circumstances.

Betting Limits and Rules

Each game and betting market has specific minimum and maximum bet limits, which are displayed within the game. jaya11 reserves the right to change bet limits in special circumstances.

For cricket betting and other sports betting, official results will be considered final. If a match is cancelled or incomplete, jaya11's specific policy will be followed.

Strictly Prohibited

The following activities are strictly prohibited on the jaya11 platform:

• Creating or operating multiple accounts.
• Abusing or manipulating the bonus system.
• Money laundering or transactions involving illegal funds.
• Using hacking, software bots, or automated tools.
• Attempting to illegally influence game outcomes.
• Colluding with other players to manipulate betting.
• Conducting transactions using third-party payment methods.
• Providing false identity or documents.
• Exploiting any vulnerability or technical error.

Data Protection

jaya11 gives the highest priority to protecting your personal information. The platform uses SSL encryption technology, which keeps all your transactions and personal information secure.

To learn more about how your information is collected, stored, and used, please read our Privacy Policy.

• Personal information is never sold to third parties.
• Information is used only for providing services, security verification, and legal requirements.
• Payment information is stored in encrypted form.

Commitment to Responsible Play

jaya11 strongly believes in responsible gaming. We want our players to enjoy gaming as a form of entertainment and to remain aware of the harmful effects of excessive play.

• Only play with money that you can afford to lose without financial hardship.
• View gaming as entertainment, not as a source of income.
• Avoid placing more bets to recover losses.
• Take regular breaks and avoid excessive play.

If you feel that you or someone you know is experiencing a gaming problem, please visit our Responsible Gaming page or contact us via 24/7 live chat.

Self-Exclusion & Limit Setting

jaya11 offers various tools to help players manage their own gaming:

• Deposit Limit: Daily, weekly, or monthly deposit limits can be set.
• Bet Limit: A maximum betting amount within a specified period can be set.
• Temporary Break: The account can be temporarily closed for a specified period.
• Permanent Self-Exclusion: A request can be made to permanently close the account.

Contact our 24/7 live chat to learn more about these tools.

Account Closure Conditions

jaya11 reserves the right to temporarily or permanently close any account without notice in the following circumstances:

• If any clause of these terms and conditions is violated.
• If registration is done using false information or through fraud.
• If misuse of a bonus or promotion is detected.
• In cases of illegal activity or suspicious transactions.
• At the user's own request.

In the event of account closure, if no violation is found after jaya11's investigation, the valid balance will be returned.

Changes to Terms and Conditions

jaya11 reserves the right to change these terms and conditions at any time. Members will be notified as far in advance as possible for significant changes. Continued use of the platform after updated terms and conditions are published will be considered as acceptance of the new terms and conditions.

Limited Liability

jaya11 will not be held liable in the following cases:

• If a game is left incomplete due to an internet disconnection or technical error.
• If the user's account information falls into someone else's hands.
• If loss occurs due to third-party software or network issues.
• If any loss occurs due to a temporary service outage without formal notice.

All gaming services are provided on an "as-is" basis. jaya11 does not guarantee any specific outcome.

Governing Law & Dispute Resolution

Any dispute related to these terms and conditions will first be attempted to be resolved through discussion. Contact us and we will try to reach a fair resolution. jaya11's decision in resolving disputes will be considered final.