jaya11 Privacy Policy —
Your Information Is Fully Protected
jaya11 treats the protection of your personal information as its highest priority. Read this policy to understand how we manage your information.
Privacy Policy Introduction
01 Introduction and Applicability
jaya11 is a premium online gaming service platform in Bangladesh. We treat the personal privacy of our users with great care. This Privacy Policy ("Policy") explains how jaya11 collects, stores, uses, discloses, and protects your personal information.
By using jaya11's website (jaya11.cam), mobile application, or any other service, you will be considered to have accepted the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.
This policy may be updated from time to time. In the event of significant changes, we will notify you by email or through the platform. You are advised to review this policy before each use of the service.
02 What Information We Collect
jaya11 may collect the following types of information:
2.1 Information You Provide
- Name, date of birth, and national ID or passport number (for identity verification)
- Email address and mobile number
- Bank or mobile banking account details (for bKash, Nagad, Rocket, Upay, or bank transfers)
- Any information provided at the time of account registration
- Information from communications with our support team
2.2 Automatically Collected Information
- IP address and device type
- Browser type and version
- Time and date of access
- Information about which pages you visited on the platform
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
- Information received from identity and age verification service providers
- Information from fraud prevention and risk assessment agencies
- Information from payment service providers for financial transaction verification
Purpose of Information Use
Your information is used to create, verify, and keep your jaya11 account secure. Preventing unauthorized access and ensuring account security is our primary goal.
Your payment information is required to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers.
jaya11 is for persons aged 21 and above only. We follow the necessary KYC process to confirm age and identity.
Your information is used to resolve your issues quickly and provide effective assistance through 24/7 live chat support.
Anonymous statistics derived from analysis of user experience are used to improve the platform's performance and usability.
Transaction information is monitored to prevent money laundering (AML), detect suspicious activity, and ensure responsible gaming.
03 Legal Basis for Information Use
jaya11 processes your personal information on the following lawful grounds:
- Contract Performance: To fulfill the service agreement with you and to provide the services you have requested.
- Legal Obligation: To comply with applicable laws and regulations, including KYC and AML requirements.
- Legitimate Interests: For fair business purposes such as fraud prevention, ensuring security, and improving service quality.
- Consent: Based on your explicit permission for promotional communications or optional features.
Information Disclosure and Sharing
04 Who We Share Information With
jaya11 never sells your personal information to third parties. However, information may be shared in the following circumstances:
4.1 Service Provider Partners
With trusted partners who assist in operating our services, such as payment processors, technology service providers, and identity verification agencies. These partners work under strict confidentiality agreements and may use information only for the purpose of providing the required services.
4.2 Legal Requirements
When disclosure of information is required by law, court order, or a lawful request from a government authority. This may also apply in emergency situations related to national security or law and order.
4.3 Business Changes
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the relevant parties. We will notify you before such changes occur.
4.4 With Your Consent
In cases other than those above, information will be shared only with your explicit consent.
Cookies and Tracking Technologies
05 Cookie Policy
The jaya11 platform uses cookies and similar tracking technologies that enhance your browsing experience. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential Cookies: Essential for operating the core functions of the platform. Used to maintain login sessions and ensure security.
- Performance Cookies: Collect usage statistics for the platform to help improve service quality.
- Preference Cookies: Used to remember your language preferences, display settings, and similar choices.
5.2 Cookie Control
You can disable cookies from your browser settings. However, doing so may cause some features of the platform to not work properly. Essential cookies cannot be turned off as they are required for the core functions of the service.
Information Security Measures
06 How We Keep Information Secure
jaya11 has adopted industry-standard technical and administrative security measures to ensure the safety of your information:
- SSL Encryption: All data exchanged between your browser and our servers is protected through SSL/TLS encryption.
- Data Encryption: Stored sensitive information is protected with industry-standard encryption algorithms.
- Access Control: Only authorized staff can view your information on a need-to-know basis.
- Regular Security Testing: Regular security audits are conducted to identify and address system vulnerabilities.
- Firewall and IDS: Advanced firewalls and intrusion detection systems remain active at all times.
While we provide protection to the best of our ability, it is not possible to guarantee that data transmission over the internet is completely secure. However, jaya11 will always make every effort to protect your information.
07 Data Retention Period
jaya11 retains your personal information only for as long as necessary to fulfill the original purpose for which it was collected, or as required to meet applicable legal, accounting, or reporting obligations.
- While the account is active: All active user data is retained.
- After account closure: The minimum information necessary to meet legal obligations is kept for a specified period.
- Financial transaction records: Retained for a specified period in accordance with relevant regulations.
Once the retention period ends, information is securely deleted or anonymized.
Your Rights
08 User Rights
jaya11 gives you the right to maintain control over your personal information. You have the following rights:
8.1 Right to Access Information
You may request to know what information jaya11 holds about you and obtain a copy of that information.
8.2 Right to Correction
If your information contains any errors or has become outdated, you may request that it be corrected or updated.
8.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes such as marketing communications or profiling.
8.5 Right to Withdraw Consent
Where processing of information relies on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out on the basis of consent given prior to withdrawal.
To exercise these rights, contact us at: [email protected]
Protection of Minors
09 Privacy Protection for Minors
The jaya11 platform is for persons aged 21 and above only. We do not intentionally collect any personal information from minors.
If we confirm that a minor has registered using false information, we will immediately close that account and all associated information will be deleted.
If a parent or guardian believes their child has registered on our platform, please contact us immediately at [email protected].
10 Third-Party Websites and Services
The jaya11 platform may contain links to third-party websites. We are not responsible for the privacy policies of these external sites. When you visit a third-party site, please read that site's privacy policy.
Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others have their own privacy policies. Their policies will apply to information transmitted to their platforms.
Policy Changes and Contact
11 Policy Changes
jaya11 reserves the right to update this privacy policy from time to time. If important changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A change notification will be displayed when you log in to the platform.
- The "Last Updated" date at the top of the page will be changed.
If you continue to use the platform after a change, you will be considered to have accepted the revised policy.
Contact Us
For any privacy-related questions or concerns, please contact us:
For information on responsible gaming, please visit our Responsible Gaming page.